✨ Features
Help Center
Build a customer-facing help center.
Important
Superseded by the Documents hub. The Help Center has been consolidated into Documents, where categories become folders and articles become pages in one searchable tree — alongside uploaded files, review, and optional AI knowledge.
This page continues to work exactly as described below until an administrator enables the Documents feature for your organization. When they do, this area redirects to the hub, and its categories and articles can be imported — see Migrating from the Legacy Pages. Nothing is deleted at any point.
Overview
The Help Center provides:
- Organized article categories
- Searchable content
- Public and private articles
- Multi-language support
Setup
Create Categories
- Go to Help Center → Categories
- Add categories:
- Getting Started
- Account & Billing
- Time Tracking
- Invoicing
- Troubleshooting
Write Articles
- Go to Help Center → Articles
- Click New Article
- Write using the rich text editor
- Set:
- Category
- Privacy (public/private)
- Language
- Publish
Content Organization
Diagram source
graph TB
HC[Help Center]
HC --> C1[Getting Started]
HC --> C2[Account & Billing]
HC --> C3[Features]
C1 --> A1[Quick Start Guide]
C1 --> A2[First Setup]
C2 --> A3[Billing FAQ]
C3 --> A4[Time Tracking Guide]
C3 --> A5[Invoice Guide]Multi-Language
Articles can be translated:
- Open an article
- Click Translations
- Add translation for each language
- Save
API
Help center content is accessible via the Knowledge Base API.
Related Pages
- Documents Overview — the hub that supersedes this page
- Migrating from the Legacy Pages — importing articles into the hub
- Knowledge Base — internal knowledge
- Comments & Mentions — collaboration