# Incident Response Workflow {#incident-response-workflow}


Handle production incidents systematically.


## Severity Levels {#severity-levels}


| Level | Name     | Response Time | Examples                    |
| ----- | -------- | ------------- | --------------------------- |
| SEV-1 | Critical | < 15 min      | Full outage, data breach    |
| SEV-2 | Major    | < 1 hour      | Partial outage, degraded    |
| SEV-3 | Minor    | < 4 hours     | Non-critical bug, slow perf |
| SEV-4 | Low      | Next business | Cosmetic issue, minor bug   |


## Incident Lifecycle {#incident-lifecycle}






```mermaid
stateDiagram-v2
    [*] --> Detected: Alert/Report
    Detected --> Acknowledged: Team notified
    Acknowledged --> Investigating: Root cause analysis
    Investigating --> Mitigating: Temporary fix
    Mitigating --> Resolved: Permanent fix deployed
    Resolved --> PostMortem: Review
    PostMortem --> [*]: Closed
```






## Response Steps {#response-steps}



### 1. Detection & Acknowledgment {#1-detection--acknowledgment}


- Monitor alerts (Prometheus, Sentry, Uptime)
- Acknowledge in incident channel
- Assign incident commander


### 2. Communication {#2-communication}


- Notify stakeholders
- Update status page
- Set expectations for resolution


### 3. Investigation {#3-investigation}


```bash
# Check API health
curl https://api.example.com/api/health

# Check logs
kubectl logs -f deployment/gauzy-api --tail=100

# Check metrics
# Grafana dashboard → API Overview
```


### 4. Mitigation {#4-mitigation}


- Rollback if deployment-related
- Scale up if load-related
- Block traffic if security-related


### 5. Resolution & Post-Mortem {#5-resolution--post-mortem}


| Section      | Content                |
| ------------ | ---------------------- |
| Timeline     | When things happened   |
| Root Cause   | Why it happened        |
| Impact       | Users/revenue affected |
| Fix Applied  | What was done          |
| Action Items | Prevent recurrence     |


## Related Pages {#related-pages}


- [Hotfix Workflow](https://sourcey-gauzy.pages.dev/workflows/hotfix/index.md) — emergency fixes
- [Health Checks](https://sourcey-gauzy.pages.dev/observability/health-checks/index.md) — monitoring
- [Alerting](https://sourcey-gauzy.pages.dev/observability/alerting/index.md) — alert setup