# Knowledge Base {#knowledge-base}


Build an internal knowledge base and help center.



> [!IMPORTANT]
> **Important**
>
> **Superseded by the Documents hub.** The Knowledge Base has been consolidated into [Documents](https://sourcey-gauzy.pages.dev/features/documents/overview/index.md), which covers the same ground — categorized articles and rich text — and adds folders, file uploads, content search, review, and optional AI-powered answers grounded in your own documents.
>
> This page continues to work exactly as described below until an administrator enables the Documents feature for your organization. When they do, this area redirects to the hub, and its categories and articles can be imported — see [Migrating from the Legacy Pages](https://sourcey-gauzy.pages.dev/features/documents/migrating-from-legacy/index.md). Nothing is deleted at any point.




## Overview {#overview}


The Knowledge Base plugin provides:

- Categorized articles
- Rich text editor
- Search functionality
- Public and private articles


## Setting Up {#setting-up}



### Enable Plugin {#enable-plugin}


The Knowledge Base is a built-in plugin. Enable it in **Settings** → **Features**.


### Create Categories {#create-categories}


1. Go to **Knowledge Base** → **Categories**
2. Add categories:
   - Getting Started
   - How-To Guides
   - Policies
   - FAQ


### Write Articles {#write-articles}


1. Go to **Knowledge Base** → **Articles**
2. Click **New Article**
3. Select category
4. Write content using the rich text editor
5. Set visibility (Public/Private)
6. Publish


## Article Structure {#article-structure}


| Field      | Description              |
| ---------- | ------------------------ |
| Title      | Article headline         |
| Category   | Organizing category      |
| Content    | Rich text content        |
| Status     | Draft or Published       |
| Visibility | Public or Private        |
| Author     | Auto-set to current user |


## Search {#search}


Users can search across all published articles using the search bar.


## Use Cases {#use-cases}


- Employee onboarding guides
- Company policies and procedures
- Technical documentation
- FAQ for common questions


## Related Pages {#related-pages}


- [Documents Overview](https://sourcey-gauzy.pages.dev/features/documents/overview/index.md) — the hub that supersedes this page
- [Migrating from the Legacy Pages](https://sourcey-gauzy.pages.dev/features/documents/migrating-from-legacy/index.md) — importing articles into the hub
- [Comments & Mentions](https://sourcey-gauzy.pages.dev/features/comments-and-mentions/index.md) — collaboration
- [Help Center](https://sourcey-gauzy.pages.dev/features/help-center/index.md) — customer-facing help